GENEREFRIGERANTS · CUSTOMER INFORMATION

Return & Refund Policy

How to request a return, report an order issue, or ask about a refund.

Return requests

Please contact us within [insert return request window] after delivery. Include your order number, the item name, and the reason for your request. We will review eligibility under the terms that applied to your order.

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Return eligibility

Eligibility depends on the item’s condition and the terms shown at the time of purchase.

• Required condition: [insert your requirements]
• Items excluded from returns: [insert exclusions, if any]
• Return shipping costs: [state who pays]
• Restocking fee: [state the fee or “none”]

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Damaged, incorrect, or missing items

If there is a problem with your delivery, contact us as soon as possible. Include your order number and photographs of the item and packaging when available. We will review the issue and explain the available resolution.

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Refunds

We will notify you after reviewing an approved return. If a refund is approved, it will be issued to the original payment method within [insert your processing time]. Your payment provider may take additional time to display it.

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Order cancellations

Email us promptly with your order number to request a cancellation. We will confirm whether the order can still be canceled based on its fulfillment status.